Covid-19 Guidelines

Welcome back to the Pavilion Theatre, Rhyl.  We are delighted that our much loved Theatre is able to open again.

Throughout the pandemic, Denbighshire Leisure Ltd have followed Welsh Government guidelines at all of our facilities, and the safety of customers and staff has been our top priority.

We would like to reassure everyone that when the Theatre reopens we will continue to take the wellbeing of our customers seriously.  To help you visit us safely, we have set out below all the information you need.

Please note these measures are subject to change in line with the latest Welsh Government guidance, so please check back ahead of your visit.

Purchasing your tickets

We are encouraging everyone to buy e-tickets online in advance, or print-at-home tickets. This will allow you to enter our venue more easily, minimise the amount of time you may have to queue, and reduce contact with our front of house team.

When booking, you will be required to provide contact details for our Track and Trace records, even if buying your tickets on the door.

Before you visit

Covid Pass check

Please do not attend if you feel unwell with any of the identified Covid-19 symptoms, have tested positive for COVID-19 in the last 10 days or have been identified as a close contact of a positive case and asked to self-isolate by Test, Trace, Protect.

Anyone aged 18 or over will be required to to present an NHS Covid Pass or proof of a recent negative Covid test result taken in the previous 48 hours, even if you are just visiting our bars. This is a legal requirement defined by the Welsh Government from 15th November, 2021. You are encouraged to plan ahead and sign up for a digital NHS COVID pass in advance (click herehttps://gov.wales/get-your-nhs-covid-pass). We will publish more details in due course, and contact all affected bookers with further information.

Face covering requirements

We ask that you wear a face covering during your visit. Face coverings can be removed in our hospitality areas or to consume food or drink in the auditorium. Face coverings are not required if you are under 12 years old.

During your visit

On arrival

Your NHS Covid Pass will be checked on the ground floor on arrival. You’ll then be free to move around the building. Tickets will be checked as you enter the auditorium.

Security checks

Security checks will be in operation for your safety.

Cloakroom

The cloakroom will be unavailable so please keep personal belongings to a minimum.

Be aware of those around you

We would ask all audience members to wear a face covering whilst in the auditorium. Children under 11 years of age are not required to wear a face covering. If you forget to pack your face covering a member of staff will be able to provide one.

Although social distancing measures are no longer in place, we ask that you please respect other people’s personal space.

Hand hygiene

You’ll find hand sanitising stations positioned throughout the building. We ask that you please use them when arriving, throughout your visit, and when you leave the building. 

Contactless payment

We encourage contactless payment throughout the venue. 

Enhanced cleaning

Our theatre is cleaned before each performance, with toilets and touch points a priority.

Theatre ventilation

Our theatre is equipped with mechanical ventilation systems which introduce fresh, filtered air, none of which is recirculated. 

Our team are here to help

Throughout your visit, our staff will be happy to answer your questions and provide any guidance needed.

Refund Policy

For a limited period we are changing our refund policy in response to the Covid-19 outbreak. If you or anyone in your party is affected by COVID, please contact us before 10am on the day of the show and we will exchange, refund or provide a credit note for your tickets and those of your party. To qualify for the exchange, refund or credit note, we require NHS confirmation of a positive PCR test within the last 10 days prior to the show, or an NHS PCR booking confirmation within the previous 24 hrs. If you have any symptoms, please do not come to the theatre. Contact our Box Office team via box.office@denbighshireleisure.co.uk or call 01745 330000.

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